Customer Service
Care for Pieces
All of my glazes are non-toxic and safe for use with food and drink. I mix all the glazes myself. In general, my pieces are suitable for microwaving and dishwashing. Just please take some extra care with large pieces like the colanders to be sure they do not get banged around too much in the sink.
All of my glazes are non-toxic and safe for use with food and drink. I mix all the glazes myself. In general, my pieces are suitable for microwaving and dishwashing. Just please take some extra care with large pieces like the colanders to be sure they do not get banged around too much in the sink.
Refunds and Returns
We hope you are happy with your purchase. However, you may return it to us for a refund if it is returned to us in new, unused condition. To initiate a return, please email [email protected] for the correct address. Shipping costs are non-refundable. All returns must be postmarked within 30 days of the purchase date. You are responsible for packing it securely and it must arrive to us intact. We recommend packing it in the materials in which it was shipped to you. We can provide guidance for packing if needed. Please note, you will be responsible for return shipping charges. We strongly recommend that you use a trackable and insured method to mail your return. We cannot be responsible for lost or broken return shipments.
After receiving your return and inspecting the condition of your item, we will process your refund and notify you by email. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.
Damaged when you got it?
We have an excellent record of shipping pieces safely. Please inspect your item immediately upon receipt. For defective or damaged products, please contact us at [email protected] before discarding shipping materials. Take pictures of packing materials and damage.
We hope you are happy with your purchase. However, you may return it to us for a refund if it is returned to us in new, unused condition. To initiate a return, please email [email protected] for the correct address. Shipping costs are non-refundable. All returns must be postmarked within 30 days of the purchase date. You are responsible for packing it securely and it must arrive to us intact. We recommend packing it in the materials in which it was shipped to you. We can provide guidance for packing if needed. Please note, you will be responsible for return shipping charges. We strongly recommend that you use a trackable and insured method to mail your return. We cannot be responsible for lost or broken return shipments.
After receiving your return and inspecting the condition of your item, we will process your refund and notify you by email. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.
Damaged when you got it?
We have an excellent record of shipping pieces safely. Please inspect your item immediately upon receipt. For defective or damaged products, please contact us at [email protected] before discarding shipping materials. Take pictures of packing materials and damage.
Questions?
If you have any questions about your purchase or about our return policy, please contact us at:
[email protected]
If you have any questions about your purchase or about our return policy, please contact us at:
[email protected]
Additional Terms and Conditions
When purchasing an item from us, customer accepts that we have no greater liability than the purchase price of the product. We reserve the right to cancel an order and will provide notice and immediate refund upon cancellation. Promotions may be discontinued at any time.
All designs, including glaze patterns, colorways, and forms are the intellectual property of Jake Johnson Ceramics LLC and are not available for use without expressed, written permission. This includes images of work.
When purchasing an item from us, customer accepts that we have no greater liability than the purchase price of the product. We reserve the right to cancel an order and will provide notice and immediate refund upon cancellation. Promotions may be discontinued at any time.
All designs, including glaze patterns, colorways, and forms are the intellectual property of Jake Johnson Ceramics LLC and are not available for use without expressed, written permission. This includes images of work.